Customer Service Advisor M/f/d
Summary
the pitchJoin Hager Group, a leading provider of electrical solutions. As a Customer Service Advisor, you will be the face of the Customer Service team, delivering a seamless and best-in-class customer experience. You will build strong relationships with internal sales teams and customers, accurately process sales orders, manage inbound calls and emails, maintain product knowledge, and ensure compliance with quality and safety standards. This is a permanent position based in Telford, with opportunities for growth and development within the company.
Role
posted by companyJoin Hager Group, a leading provider of electrical solutions. As a Customer Service Advisor, you will be the face of the Customer Service team, delivering a seamless and best-in-class customer experience. You will build strong relationships with internal sales teams and customers, accurately process sales orders, manage inbound calls and emails, maintain product knowledge, and ensure compliance with quality and safety standards. This is a permanent position based in Telford, with opportunities for growth and development within the company.
Key responsibilities
- Act as the face of the Customer Service team, delivering a seamless and best-in-class customer experience by taking full ownership of customer interactions and journeys.
- Build strong relationships with internal sales teams and customers, ensuring alignment, clear communication and efficient collaboration across all activities.
- Accurately process sales orders in line with defined standards, ensuring data quality, timely execution and compliance with internal procedures.