Global Account Manager

Your role at Dynatrace

At Dynatrace, our drive for innovation is unparalleled, and that’s why customers like Delta, SAP and others succeed with our products. Our fast-paced Sales team is refocusing and redefining our sales structure. We’re looking to fill newly created positions called Global Account Managers (GAM). This role will be one of 5 GAMs, initially, on this highly matrixed global team where your primary focus is meeting Dynatrace’s largest, most complex enterprises’ business & IT goals.

This is a perfect opportunity for a seasoned, creative, flexible global account or relationship manager to implement a strategic level approach for earning customer acceptance and driving long-term (2-3 year) growth. While being assigned to 2 or more Global Accounts and deepening the Dynatrace engagement globally, you will also lead and coordinate our sales efforts across all lines of business. We need this GAM to exude confidence and grit to hit the job running as soon as possible.

What you will be focusing on as a Global Account Manager

• Manage growth & adoption of our Dynatrace platform into assigned accounts on a global basis, whilst working with local sales and support teams across various GEOs
• Drive customer’s long-term corporate & cloud strategies with accompanying roadmap
• Create a holistic strategic account plan with key initiatives that will drive strategy realization over a 2-3 year period
• Define & detail a prioritized key initiative plan jointly with customer stakeholders
• Map stakeholders to govern the current & future relationship, as well as to ensure that the Dynatrace assigned executive sponsor is appropriately engaged
• Mobilize & execute the end-to-end land, adopt (consume & promote), and grow ARR strategy
• Leverage the Dynatrace services, support, partner and hyperscale ecosystems to expand the Dynatrace footprint through innovation and collaboration
• Develop long-term C-level relationships
• Influence & lead a virtual team of resources from various LoBs, functions, and geographies

What will help you succeed

• You previously have stood as a primary account manager or team leader for a large, globally federated enterprise working with multiple business units (influencing governance and policy is a plus!)
• You have worked with G500 regulated industry customers as a Global Account and Relationship Manager.
• You have extensive experience of enterprise selling experience in large global accounts at the executive level
• You have a successful track record of handling large complex deal negotiations and global contracts
• You can navigate across the business and the customer in a trusted advisor/consultative approach; and establish credibility quickly with senior-level executives across the organizations
• You understand Observability, Security and/or technology-as-a-service space (Infrastructure-as-a-Service, Software-as-a-Service, Platform-as-a-Service)
• You can bring your sales or consulting expertise and business acumen dealing with complex business software/IT solutions and global contracts
• You have knowledge of the IT ecosystem in large, global, enterprises

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

Key responsibilities

• Manage growth and adoption of the Dynatrace platform into assigned accounts on a global basis, while working with local sales and support teams across various GEOs.
• Drive customer’s long-term corporate and cloud strategies with accompanying roadmap, and create a holistic strategic account plan with key initiatives.
• Develop long-term C-level relationships and influence and lead a virtual team of resources from various lines of business, functions, and geographies.