Solutions Consultant

About Dotfile

Dotfile’s mission is to unlock financial innovation by making compliance simple, safe and smart. We help financial institutions verify their business customers anywhere in the world in seconds. Thanks to our all-in-one KYB platform, our clients are able to automate onboarding tasks, reduce risk and launch new markets and products faster.

As more businesses need to comply with increasingly complex regulations, they need to choose between purchasing decades old software or building their own compliance infrastructure. We believe that there is a better way and that this is the perfect time to realize our vision of creating the modern Operating System for Compliance.

Dotfile is a SaaS startup born out of the startup studio eFounders (now Hexa) in late 2021. We have since become one of the fastest growing KYB player in Europe, serving customers in 8 countries, among which leading fintechs unicorns.

We raised $6M from Seaya Capital, bringing our total funding to over $9M. Previous investors include Serena Capital, Kima Ventures, and top fintech operators. We are a team of 30, mostly based in Paris & London, with a passion for crafting great software blazingly fast and working hand in hand with our customers to find innovative solutions to their most important problems.

Role Overview

We are seeking a highly technical and customer-oriented Solutions Consultant to join our growing team. In this role, you will own the full customer journey from pre-sales through implementation and ongoing success. You will bridge the gap between our Sales, Product and Engineering teams, playing a critical role in both winning new business and ensuring customers get maximum value from Dotfile.

You will be responsible for understanding prospect requirements, designing tailored solutions, delivering compelling demonstrations, and then guiding customers through onboarding, integration and adoption of the platform. You will report directly to the Director of Solutions Consulting.

Key Responsibilities

• Act as a technical advisor during the sales process, working alongside the Sales team to qualify opportunities and design solutions that address customer needs

• Lead technical discovery sessions with prospects to understand their compliance workflows, technical architecture, and integration requirements

• Deliver compelling product demonstrations and proof-of-concepts that showcase how Dotfile solves specific customer challenges

• Design and present technical solutions and integration architectures tailored to each prospect’s unique environment

• Create technical proposals, solution documentation, and integration plans for prospective customers

• Respond to technical questions in RFPs and security questionnaires

• Act as the primary technical point of contact for assigned customer accounts during and after onboarding

• Manage the technical aspects of customer onboarding, including solution integration, configuration, and deployment

• Develop and maintain strong relationships with customers, ensuring their satisfaction and long-term success with the platform

• Provide technical guidance and support to customers, including troubleshooting and issue resolution

• Continually evaluate customer usage of our solutions, identifying opportunities for optimization and expansion

• Collaborate closely with the Product and Engineering teams to communicate customer requirements and influence product roadmap

• Stay current on compliance regulations, industry trends, and competitive landscape to position Dotfile effectively

• Contribute to the development of technical collateral, best practices documentation, training materials, and internal knowledge base

Key responsibilities

• Act as a technical advisor during the sales process, working alongside the Sales team to qualify opportunities and design solutions that address customer needs.
• Lead technical discovery sessions with prospects to understand their compliance workflows, technical architecture, and integration requirements.
• Manage the technical aspects of customer onboarding, including solution integration, configuration, and deployment.