Global Project Business Quality Leader (m/f/d)
Summary
the pitchJoin Hager, a leading provider of solutions and services for electrical installations in residential, commercial, and industrial buildings. As the Global Project Business Quality Leader, you will shape quality into a strategic advantage for Hager's Project Business, which focuses on complex power distribution applications and solutions. You will build and lead the transformation of the quality model, improve customer experience and field quality, reduce the cost of poor quality, and lead across the project business ecosystem. This is a unique opportunity to make a significant impact on the company's growth and success.
Role
posted by companyJoin Hager, a leading provider of solutions and services for electrical installations in residential, commercial, and industrial buildings. As the Global Project Business Quality Leader, you will shape quality into a strategic advantage for Hager's Project Business, which focuses on complex power distribution applications and solutions. You will build and lead the transformation of the quality model, improve customer experience and field quality, reduce the cost of poor quality, and lead across the project business ecosystem. This is a unique opportunity to make a significant impact on the company's growth and success.
Key responsibilities
- Establish and deploy a scalable global Project Business Quality framework, embedding quality and risk management earlier in the project and engineering lifecycle.
- Define the quality principles, governance, and processes across the complete project lifecycle, from specification and engineering through configuration, manufacturing, logistics, installation, commissioning, and after-sales.
- Lead the Project Business approach to major customer complaints, field issues, and critical escalations, ensuring fast containment, robust root-cause analysis, and effective corrective and preventive actions.