Solutions advisor (Presales) North America

As a Solutions Advisor at Planon, you will work with enterprise customers to understand their real estate and facility operations needs and provide solutions using Planon technology platform.. You will partner closely with the sales team to support both new opportunities and existing customers.

You will work across multiple industries and solution areas, including data centers and field services. You will also gain deep exposure to IWMS and smart building technologies. Within a growing North American team, you’ll have high ownership and visibility, with the opportunity to influence customer outcomes and grow your expertise in a complex, evolving domain.

Planon is a market leader in IWMS and smart sustainable building technology, trusted by large enterprise organizations worldwide. You’ll join a collaborative, international company that values innovation, learning, and taking ownership.

What you’ll do

• Present Planon solutions across IWMS, Facilities, Real Estate, GIS, BIM, IoT, and related domains to business, technical, and executive stakeholders
• Lead discovery sessions to identify functional and technical challenges and shape solution approaches aligned to customer processes
• Understand how customers use existing Planon solutions, drive adoption of core workflows, and remove barriers to value realization
• Deliver tailored on-site and virtual demonstrations focused on real-world customer use cases
• Lead and support Proofs of Concept and pilot initiatives, including expansion, new business, data center, and field service scenarios
• Capture and communicate product gaps and customer feedback to Product and Implementation teams to support continuous improvement
• Partner closely with Account Managers and Marketing, support RFIs/RFPs, represent Planon in customer engagements and industry events, and travel across North America

Travel: This role includes customer and event travel across North America, typically around 30–40%, with flexibility depending on deal and customer needs.

You are someone who works comfortably with complex enterprise customers, takes ownership end to end, and operates effectively in a lean, enterprise focused environment.

You bring:

• 2–5+ years of experience in Presales, Sales Engineering, Enterprise Customer Success or Solutions Consulting
• Experience leading discovery sessions and tailored demonstrations for complex, multi stakeholder enterprise environments
• Hands on experience with enterprise SaaS or complex B2B software, ideally in IWMS, facilities, real estate, or asset centric domains
• Experience leading or supporting Proof of Concepts or pilots, including scenarios with operational complexity such as data centers or field services
• Strong communication skills with the ability to engage business, technical, and executive stakeholders
• A self directed, growth oriented mindset, comfortable learning new solution areas and taking ownership, with exposure to smart building technologies, integrations, or data driven environments accelerating ramp up

Key responsibilities

• Present Planon solutions across IWMS, Facilities, Real Estate, GIS, BIM, IoT, and related domains to business, technical, and executive stakeholders.
• Lead discovery sessions to identify functional and technical challenges and shape solution approaches aligned to customer processes.
• Deliver tailored on-site and virtual demonstrations focused on real-world customer use cases and lead and support Proofs of Concept and pilot initiatives.