R
source · wttj·req · jb_9f68b8c0e4·listed 14h ago
Customer Happiness Intern - Remote
Reedsy·London, England, United Kingdom·Remote·Internship
Sourced listing · wttjSalary disclosed
compensation · disclosed
£14,000 — £26,000
source · wttj
Summary
the pitchJoin Reedsy, a platform dedicated to providing authors with the tools and resources they need to create beautiful books. As a Customer Happiness Intern, you will support authors and creative publishing professionals, optimize conversion, and contribute to maintaining a high NPS. This is a remote, full-time position for 6 months.
Role
posted by companyJoin Reedsy, a platform dedicated to providing authors with the tools and resources they need to create beautiful books. As a Customer Happiness Intern, you will support authors and creative publishing professionals, optimize conversion, and contribute to maintaining a high NPS. This is a remote, full-time position for 6 months.
Key responsibilities
- Offering support to Reedsy users, reviewing projects submitted on the platform, and building customer funnels to reactivate users.
- Maintaining and updating the FAQ based on user feedback and questions, suggesting product features based on user feedback.
- Contributing to maintaining a high NPS (currently at 86%) by ensuring customer satisfaction.