Operations Manager (m/f/d)

Team Role

Team: Corporate Operations

• Objective: Support our Corporate Sales teams throughout the signing process, from offer generation and contract management to client onboarding and invoicing.

Team verticals

• Members: users of the EGYM Hussle employee benefit

• Partners: our partner gyms, such as Nuffield Health, Village Hotels, Fitness First, Everyone Active

• Corporates: our corporate clients, such as Michael Page, Acorn Group, Dentsu and Fever Tree

Your daily workout

• Client support: Respond to customer emails regarding billing issues, outstanding payments, dashboards, whilst liaising with the Sales teams and following existing processes.

• Onboarding: Manage client onboarding, create the client in our systems and ensure the accuracy of client data and contracts in our systems - experience in using Salesforce and Intercom would be beneficial.

• Project management: Lead and deliver internal and cross-functional projects related to the Corporate Operations roadmap (tool migrations, customer experience improvements and process automation)

• Process optimisation: Improve and optimise our processes to make them more efficient by identifying friction points, automation opportunities, and documenting processes. Experience in using AI tools such as Gemini, N8N and Claude would be advantageous.

• Reporting: Produce regular reports and analyse them to track SLA’s and KPIs

Your 6-month training goals

• Tool mastery: Master all tools and become familiar with all processes within the first month

• Ticket autonomy: Become fully autonomous in ticket management and able to respond to clients within defined SLAs within 3 months

• Project delivery: Become comfortable handling side projects within 3 months

• Process improvement: Challenge existing processes and implement value-adding improvements within 6 months

• Impact measurement: Be able to measure the impact of improvements through OKRs and KPIs within 6 months

The equipment we provide

• Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process

• Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve

• Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK

• Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year

• Compensation: Starting salary between £35,000 and £39,500, reviewed annually in line with your performance

• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform

• Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul’s Cathedral that has its own on-site gym

• Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday

• Discounts: Get a variety of great discounted offers, from fashion to leisure, through

• our employee benefits portal

• Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks

• Additional private health insurance: Support employees’ long-term health and security

Key responsibilities

• Support Corporate Sales teams throughout the signing process, from offer generation and contract management to client onboarding and invoicing.
• Manage client onboarding, create the client in our systems and ensure the accuracy of client data and contracts in our systems.
• Lead and deliver internal and cross-functional projects related to the Corporate Operations roadmap (tool migrations, customer experience improvements and process automation).