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source · wttj·req · jb_a31cad29e2·listed 5h ago
Customer Success Manager
Salesforce·London, United Kingdom·Hybrid·Full-time
Sourced listing · wttjNo salary disclosed
compensation · not disclosed
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Summary
the pitchJoin Salesforce's Customer Success team as a Customer Success Manager (CSM). In this role, you will be the primary point of contact for Salesforce's largest and highest-profile customers, helping them achieve their business goals and maximize the value of their Salesforce investment. You will build strong relationships with customers and account teams, develop a deep technical understanding of their Salesforce implementation, and champion proactive services and best practices. Additionally, you will act as the technical primary interface on behalf of customers, working closely with internal and external collaborators to address customer needs.
Role
posted by company- The ideal CSM has an extraordinary focus on customer success, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys building relationships, has excellent collaboration skills, and can learn new technologies quickly
- Knowledge of software development processes and design methodologies
- Ability to analyse technical concepts, translate them into business terms, and map business requirements to technical features
- A degree or equivalent experience. Experience will be evaluated based on the skills and behaviours relevant to this role — including extracurricular leadership, military service, volunteer roles, and other professional experience
- Ability to explain complex technical concepts in accessible language to customers, and clearly translate customer needs to internal teams
- Experience leading cross-functional teams to facilitate the resolution or disposition of customer needs or projects
- Excellent English communication and presentation skills, with demonstrated ability to influence and communicate effectively at all levels — including executive and C-suite
- 7+ years of relevant industry experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture
- 2+ years of experience in the Salesforce ecosystem
- Knowledge of Salesforce products, features, capabilities, best use, and deployment practices
- Salesforce product certifications (e.g. Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant)
- Experience across Consumer Goods / Retail / Manufacturing / Automotive / Energy / Utilities industry is preferred
Key responsibilities
- Construir relaciones sólidas con los clientes y los equipos de cuentas, desarrollando una comprensión técnica profunda de su implementación de Salesforce.