Customer Experience Specialist (Melio)

• Your background includes experience in a service-led environment where you have successfully met quality and productivity targets
• You possess a growth mindset and a readiness to constantly learn new technologies and accounting systems
• You bring clear, confident communication skills and an ability to simplify complex information for others
• Building effective, trust-based relationships with both teammates and customers comes naturally to you
• You have a proven ability to self-manage and take personal accountability for resolving problems thoroughly
• Delivering empathetic, calm support while managing multiple digital interactions is something you excel at
• Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team

Key responsibilities

• Providing high-quality support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk.
• Mastering the ever-changing landscape of our CX strategy and the specific products supported by the Melio team.
• Collaborating across internal Xero teams to escalate complex issues and ensure a seamless experience for every user.