Sales Development Representative

Your role at Dynatrace

The Sales Development Representative is responsible for identifying and qualifying sales opportunities for APM software field sales organization. Sales Development Representative will partner with field sales representatives and marketing to generate demand and qualify leads.

Responsibilities:

• Qualify leads and prospects based on defined criteria.
• Profile assigned accounts and drive outbound prospecting to generate new business.
• Must call into senior IT management at Fortune 1000 as part of lead development and qualification. E.g. CTO, CIO, Directors of IT Operations, Directors of Infrastructure, Directors of Application support.
• Conduct research on accounts by using Google, LinkedIn, Jigsaw and other tools.
• Develop an understanding of the account’s business issues and other relevant information.
• Execute database and telemarketing programs to increase attendance at upcoming events, seminars, and to create awareness for current product promotions to target audiences.
• Educate prospects about Dynatrace enterprise solutions.
• Use CRM-Salesforce.com to track activities.
• Attend weekly territory forecast meetings and update team on progress of identified activities.
• Work to meet defined metrics goals.
• Provide input to marketing including feedback on quality of leads from marketing programs.

What will help you succeed

Minimum Requirements:

• College diploma/university degree required.
• Equivalent Military experience will be considered.
• Preferred Qualifications Understanding of IT operations management solutions a plus.
• Experience using a CRM preferred, specifically Salesforce.
• High level of commitment to exceptional customer service and relationship build.
• Strong written and verbal communication skills.
• Strong problem solving, organizational and interpersonal skills.
• Ability to work both individually and in a team environment.
• Self-motivated with the ability to work in a fast paced and constantly changing environment.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Key responsibilities

• Qualify leads and prospects based on defined criteria, profile assigned accounts, and drive outbound prospecting to generate new business.
• Conduct research on accounts, develop an understanding of the account’s business issues, and educate prospects about Dynatrace enterprise solutions.
• Use CRM-Salesforce.com to track activities, attend weekly territory forecast meetings, and work to meet defined metrics goals.