Associate Customer Success Manager F/M | Maritime SaaS
Summary
the pitchJoin Spinergie, a maritime SaaS company, as an Associate Customer Success Manager in London. This entry-level role offers the opportunity to manage client relationships, analyze client objectives, drive engagement, support revenue retention, identify growth opportunities, collaborate with cross-functional teams, provide technical support, and learn and grow in the field of customer success. No prior experience in customer success or the maritime industry is required.
Role
posted by companyWe are looking for a motivated Associate Client Success Manager (CSM) to join our London office. This is an entry-level role and a great way to kick-start a career in Client Success — no prior CS or maritime experience is required. You’ll work closely with our more senior CSMs and the Head of Client Success, learning the ropes while owning real client relationships from day one.
Responsibilities
Own client relationships: you will be the link between Spinergie and your portfolio clients, managing and maintaining relationships at scale.
Analyse client objectives: Lead kick-off and onboarding sessions with application owners to align on goals, success metrics, and key use cases. Support the rollout of tailored (and templated) training programmes to help clients achieve their desired outcomes.
Drive client engagement: Act as the primary point of contact for users across your portfolio, delivering trainings and resolving inquiries with support from analysts and more senior CSMs. Maintain regular check-ins with application owners to maximise system adoption, track value delivery, and ensure overall client satisfaction.
Support revenue retention and renewals: Help manage the renewal process for your portfolio, ensuring churn rates meet and exceed company targets, with guidance from senior CSMs on more complex accounts.
Identify growth opportunities: work closely with the Sales team to flag upsell and expansion opportunities within your book of business.
Cross-team collaboration: share client insights and feedback with Sales, Product, Tech, and Marketing teams to help steer acquisition and engagement efforts.
Technical support: act as a first point of contact for technical questions and issues raised by clients, troubleshooting where possible and looping in Tech/Product teams when needed.
Learn and grow: follow and contribute to CS processes, work closely with senior CSMs and the Head of Client Success to build your CS skillset, with a view to growing into a broader portfolio and more strategic accounts over time.