V
source · wttj·req · jb_0e85743346·listed 4d ago
Customer Service Team Leader
Vintage Cash Cow·Leeds, United Kingdom·Hybrid·Full-time
Sourced listing · wttjSalary disclosed
compensation · disclosed
£30,000 — £32,000
source · wttj
Summary
the pitchJoin Vintage Cash Cow, a rapidly growing eCommerce company focused on sustainability and responsible consumerism. As a Customer Service Team Leader, you will lead a team of Multichannel Advisors, drive performance and customer satisfaction, and contribute to service improvements. This hands-on leadership role requires strong people leadership skills, a solid understanding of multichannel environments, and the ability to use data to drive improvement.
Role
posted by company- The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability
- A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc
- Strong people leadership and coaching skills, with the ability to bring out the best in others
- Comfortable with change, and able to lead others through transitions
- Highly organised, calm under pressure, and solution-focused
- Confident using data to monitor team performance and drive improvement
- Proven experience in a customer service/contact centre leadership role minimum 2 years
- Excellent communication skills — empathetic, clear, motivating
- Familiarity with CRM and contact centre technologies
- Experience in sales
- If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future
Key responsibilities
- Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance.
- Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity.
- Identify recurring issues, friction points or inefficiencies, and contribute to service improvements.