AMS Service Delivery Manager
Summary
the pitchJoin NTT DATA, a global leader in IT services and consulting. As an AMS Service Delivery Manager, you will oversee SAP service delivery, manage stakeholder relationships, and drive continual improvement of service delivery standards. You will also play a key role in pre-sales activities, including solution scoping, effort estimation, and proposal development. This is an exciting opportunity to make a significant impact in a dynamic and inclusive work environment.
Role
posted by companyJoin NTT DATA, a global leader in IT services and consulting. As an AMS Service Delivery Manager, you will oversee SAP service delivery, manage stakeholder relationships, and drive continual improvement of service delivery standards. You will also play a key role in pre-sales activities, including solution scoping, effort estimation, and proposal development. This is an exciting opportunity to make a significant impact in a dynamic and inclusive work environment.
Key responsibilities
- Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks.
- Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement.
- Managing service costs and improving productivity for complex customer contracts.