Data Analyst
Summary
the pitchJoin MSX International, a leading partner to vehicle manufacturers and mobility organizations globally. As a Data Analyst, you will be part of our European Uptime Management team, dedicated to improving customer experience by reducing vehicle downtime for maintenance and repairs. Your main duties will include analyzing dealer management system input data, identifying delays in vehicle repairs, providing specific dealer initiative actions and reporting, and identifying opportunities for process improvement and automation. This is an excellent opportunity for individuals with advanced Excel and PowerPoint skills, strong communication skills, and experience in the automotive industry or supply chain.
Role
posted by companyCompany Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
- Sales Performance
- Repair Optimization and Compliance
- Parts and Accessories Sales Performance
- Consumer Engagement
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
MSX International is looking for a Data Analyst to join our busy team at Ford Automotive in Dunton, Essex. As a Data Analyst you will be part of our European Uptime Management team, dedicated to improving the customers experience by reducing time vehicles are off the road for maintenance and repairs for our global automotive partner.
The Role:
In this role, the Data Analyst will be involved in extracting data from an internal system to understand and identify trends, flagging up areas for improvements across the European markets, creating presentations of your findings and recommendations. Main duties would include:
Analysing Dealer management system input data and reviewing vehicle movements through the workshops.
Identify customers vehicles experiencing delays due to capacity or parts supply concerns.
Provide specific Dealer initiative actions and reporting to project management.
Identify opportunities to improve reporting and processes.
Identify automation opportunities to reduce manual burdens.