Tills Manager

About the job

Join our Arlettie team and embark on a global journey, organizing exclusive private sales around the world for one of the most iconic luxury brand. There will be approximately 7 to 10 sales per year, each lasting around 15 days. When you are not travelling, you may be asked to support sales activities at your local showroom.

We are seeking an energetic, self-motivated, and experienced Cashier Manager to join our global Arlettie team. The role involves leading a team of approximately 18 employees, overseeing around 700 daily visitors, and ensuring that all team members consistently deliver excellent customer service in a dynamic and fast-paced environment.

Responsibilities:

 Till Management

·       Managing the tills, customer queries and security at the cash desk

·       Controlling cash handling procedures, investigating and resolving discrepancies on the tills

·       You will extract daily sales for each till, report back to the business and identify any discrepancies

Team Management

·       Train new cashiers and provide ongoing coaching to ensure high performance

·       You will train the team on the tills to ensure they understand all procedures and processes

Customer Service

·       You will ensure all members of staff are providing an impeccable customer experience at all times

·       You will manage client relationships and complaints

·       You will supervise, welcome, inform and answer any queries clients may have

Administration

·       Responsible for uploading prices to the till software and preparing point of sale material including pricing signage with information provided by the account manager

·       Responsible for reporting all client feedback to the management team to ensure each sale achieves all relevant targets