Field Engineer
Summary
the pitchJoin Agilisys, a leading digital transformation partner in the public services sector. As a Field Engineer, you will provide high-quality IT support services, troubleshoot technical issues, and contribute to service improvement. This role offers a great opportunity for IT support professionals to develop their technical expertise and make a positive impact on public services.
Role
posted by companyJoin Agilisys, a leading digital transformation partner in the public services sector. As a Field Engineer, you will provide high-quality IT support services, troubleshoot technical issues, and contribute to service improvement. This role offers a great opportunity for IT support professionals to develop their technical expertise and make a positive impact on public services.
Key responsibilities
- Deliver face-to-face, telephone and on-site technical support to customers and partners across the contract.
- Provide hardware support, configuration and troubleshooting for laptops, desktops, tablets and mobile phones.
- Take ownership of service delivery in line with agreed SLAs, KPI targets and customer expectations.