H
source · wttj·req · jb_1f924e7a7d·listed 4h ago
IT Support Analyst
Hawk-Eye Innovations·London, United Kingdom·Hybrid·Full-time
Sourced listing · wttjSalary disclosed
compensation · disclosed
£30,000 — £35,000
source · wttj
Summary
the pitchJoin our global IT team as an IT Support Analyst. In this role, you will provide 2nd line IT support to users across the UK and internationally, manage support requests, administer key business platforms, and assist with troubleshooting and resolving network issues. This is an excellent opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems and supporting users. You will have the chance to develop your expertise across a wide range of enterprise technologies and make a real impact across the business.
Role
posted by company- Experience supporting Windows operating systems
- Excellent communication skills and the ability to support both technical and non-technical users
- Strong organisational skills with the ability to manage multiple priorities
- Strong troubleshooting and problem-solving skills
- A proactive, customer-focused approach and willingness to learn
- Previous experience in an IT Service Desk, IT Support, or Technical Support role
- Good understanding of IT security and cybersecurity best practices
- Google Workspace
- Microsoft 365, Entra ID, and Intune
- Android and iOS devices
- Linux and macOS environments
- Wired and wireless networking
- Server and endpoint hardware support
- We know great candidates don't always tick every box. If you're excited about the role and believe you could be a great fit, we'd love to hear from you
Key responsibilities
- Provide 2nd line IT support to users across the UK and global business, managing and responding to support requests through the Jira ticketing system.
- Administer key business platforms including Microsoft 365, Microsoft Intune, Google Workspace, Kandji, and Ubiquiti, and create and maintain technical documentation and user guides.
- Collaborate with the wider IT team on global improvement initiatives, supporting the rollout of new tools, technologies, and processes.