Helpdesk Engineer

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you an automotive professional ready for new challenges?

MSXI has the job for you!

MSX International is looking for a Technical Helpdesk Engineer to support our client team by delivering technical and diagnostic support for our automotive client, in the UK.

The Role

The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network, independent repairers. In addition, the Technical Helpdesk Engineer will:

• record data into the computer system
• provide vehicle and concern detail about cases
• identify and report on vehicle case histories, trends, and analysis
• deal with and respond to telephone calls and emails

Key responsibilities

• Accept enquiries and provide guidance and technical instructions to the approved retailer network and independent repairers.
• Record data into the computer system, provide vehicle and concern detail about cases, and identify and report on vehicle case histories.
• Deal with and respond to telephone calls and emails, ensuring timely and effective communication with clients.