Major Incident Manager
Summary
the pitchJoin Kingfisher, a leading home improvement company with over 74,000 passionate employees. As a Major Incident Manager, you will take full responsibility for high impact IT incidents, ensuring rapid restoration of critical services while minimizing business disruption. You will lead and coordinate cross-functional technical teams, establish and manage incident bridges, and act as the single point of communication for major incidents. This role requires previous experience in a Major Incident Manager role, strong decision-making skills, and ITIL certification.
Role
posted by companyJoin Kingfisher, a leading home improvement company with over 74,000 passionate employees. As a Major Incident Manager, you will take full responsibility for high impact IT incidents, ensuring rapid restoration of critical services while minimizing business disruption. You will lead and coordinate cross-functional technical teams, establish and manage incident bridges, and act as the single point of communication for major incidents. This role requires previous experience in a Major Incident Manager role, strong decision-making skills, and ITIL certification.
Key responsibilities
- Take full responsibility for Major Incidents from start to resolution, ensuring service is restored as quickly as possible.
- Lead and coordinate cross-functional technical teams during major incidents, establishing and managing incident bridges.
- Act as the single point of communication for major incidents to stakeholders, customers, and senior leadership, driving service restoration.