Aftersales Consultant
Summary
the pitchJoin MSX International, a global leader in automotive consulting and support services. As an Aftersales Consultant, you will work closely with dealers to improve workshop productivity, efficiency, and overall aftersales performance. Your responsibilities will include conducting assessments of dealer workshops, implementing targeted action plans, and driving continuous improvement to achieve key performance indicators. You will also design and deliver tailored training plans, collaborate with key stakeholders, and monitor performance using MSX reporting tools.
Role
posted by companyCompany Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
As an Aftersales Consultant, you will be a key contributor to the delivery of the Retail Fitness programme, working closely with dealers to improve workshop productivity, efficiency, and overall aftersales performance. The role focuses on analysing existing dealer processes, implementing targeted action plans, and driving continuous improvement to achieve agreed key performance indicators (KPIs).
Responsibilities
- Conduct comprehensive assessments of dealer workshops to identify performance gaps and opportunities for improvement.
- Develop and implement targeted action plans aligned to the customer's Playbook to enhance workshop productivity, efficiency, and operational effectiveness.
- Drive improvements across key focus areas of the complete aftersales customer journey including optimisation of workshop performance.
- Utilise MSX reporting tools to monitor, track, and report against key performance indicators (KPIs), providing clear monthly performance updates.
- Design and deliver tailored training plans to dealer teams to support sustained performance improvements and long-term capability development.
- Collaborate closely with the customer and other key stakeholders to align strategy, priorities, and next steps.
- Identify and escalate non-compliant dealers to customer stakeholders where required, supporting corrective action and programme governance
Key responsibilities
- Conduct comprehensive assessments of dealer workshops to identify performance gaps and opportunities for improvement.
- Develop and implement targeted action plans aligned to the customer's Playbook to enhance workshop productivity, efficiency, and operational effectiveness.
- Drive improvements across key focus areas of the complete aftersales customer journey including optimisation of workshop performance.