Technical Helpdesk Engineer

Company Description

MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans across our five pillars:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every vehicle manufacturer on the market. 

Job Description

As a Vehicle Technical Support Advisor with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. 

This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.

The Vehicle Technical Support Advisor position has many benefits to offer the correct applicant; opportunities to learn from experienced peers, competitive rate of pay etc

Key responsibilities

• Accept incoming enquiries from Authorised Repairers and other customers, providing guidance and technical instruction to enable them to diagnose and repair Ford vehicles.
• Record data into a computer system, provide vehicle and concern details if and when required about any particular case, and maintain an acceptable level of quality and response rate.
• Liaise with Dealer / personnel staff at all levels, and with Team Leader / Project Management on Vehicle Case Histories, trends and analysis.