Automotive Engineer (German language)
Summary
the pitchJoin MSX International, a leading provider of smart, digital, and sustainable solutions for the automotive industry. As an Automotive Helpdesk Engineer, you will resolve inquiries from customer dealers and personnel, record data, participate in training, and complete company documentation. The ideal candidate will have an engineering or automotive background, be fluent in German and English, and have a customer-oriented focus. This is a permanent, hybrid position based in Colchester.
Role
posted by companyCompany Description
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.
With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.
Are you looking for variety, development and real impact? Welcome to MSX.
Job Description
Do you have automotive experience and want to take on a new challenge?
MSX International has the job for you!
MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
The Role
As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.
Other responsibilities will include:
- Record data as required into a computer system
- Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
- Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
- Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
- Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
- On an exception basis, make travel arrangements and any other ad hoc duties as required
Key responsibilities
- Liaise with dealership personnel and project management to resolve inquiries and provide support.
- Record data and participate in training and product information exchange.
- Write and circulate data to other helpline engineers and project management as necessary.