Warranty Consultant
Summary
the pitchJoin MSX International, a leading partner to vehicle manufacturers and mobility organizations globally. As a Warranty Consultant, you will provide pro-active customer support to the warranty functions in the UK market, manage and process live claims, and support ongoing improvements within warranty operations. This is a permanent, hybrid role based in Bracknell, UK.
Role
posted by companyExperience
- Experience working within a Warranty role.
- Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
- Customer experience would be judged a significant advantage.
Knowledge
- Understanding of Automotive Aftersales business operations.
- Understanding of the warranty concept and process.
Skills
- Strong analytical and problem-solving skills.
- Work to tight time schedules, producing and maintaining a high level of quality.
- PC literate - Ability to generate reports using differing software packages.
- High attention to detail and ability to work to set processes.
- Outstanding communications skills.
Attributes
- Flexible approach to work and self-sufficient.
- A genuine interest in working with people from a variety of organisations and cultures.
Additional Information
Working Pattern and Location
- Permanent role
- Mon – Fri (40 hours a week)
- Hybrid (3 days in the office, 2 days from home)
- Office based in Bracknell (Berks)
Package
- 25 days annual leave entitlement + bank holidays
- Company contributory pension plan
- Cashback healthcare scheme
- Life Assurance
- Car Salary Exchange Scheme
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.