Warranty Assessor Apprentice

Company Description

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.

Are you looking for variety, development and real impact? Welcome to MSX.

Job Description

Working within an experienced team assessing automotive warranty claims for various automotive brands.

In this role you will be working towards completing a Level 3 Business Administration  

Main purpose of the role

• The automotive administrator apprentice is responsible for the assessment of prior approval claims submitted by the OEM dealer network and carrying out the supporting administration.
• Support kit request from dealers
• All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and always provide information and recommendations. Claims should be authorised, amended or rejected accordingly.
• The Automotive Claims Assessor will provide remote support for the dealer  network on correct claim submission and policy guidance

Candidate Responsibilities

• Working in a team of up to five assessors in an open plan office
• Record data as required into a bespoke computer application (training provided)
• Assess claims on OEM systems and liaise with and where required the dealer via telephone and e-mail
• Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
• Administer the necessary documentation to support the claims
• Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
• Complete all work to a minimum quality requirement assessed by MSXI and customer management

Key responsibilities

• Assess automotive warranty claims submitted by the OEM dealer network and carry out the supporting administration.
• Support kit requests from dealers and ensure all claims are assessed and approved in accordance with manufacturers' policies.
• Provide remote support for the dealer network on correct claim submission and policy guidance.