Customer Success Manager (UK)

Join OneStock: Let’s shape the future of retail together! 🚀

The Context

A French software vendor and European leader, OneStock develops a business-critical Order Management System (OMS) for the retail industry. Our mission: unify physical and digital stocks to optimize the shopping experience and logistical performance.

Impact in Figures

$3 billion in orders orchestrated annually.
10,000 points of sale connected (Dune London, Jigsaw, Hobbs...).
Presence in 5 countries, with active expansion in the United States.

Our Work Culture

At OneStock, we prioritize efficiency and clarity. Our 150+ employees operate according to three principles:

Agility: Short decision cycles to stay at the forefront of Retail Tech.
Kindness: A healthy work environment where mutual aid is the norm.
Excellence: High technical and functional standards to meet the needs of prestigious international clients.

Your Future Challenge: Customer Success Manager (CSM)

Within the Customer Success team, you ensure our customers' satisfaction and success in using our software. Your role is central: being the "voice of the customer" within OneStock, coordinating with all internal departments to drive adoption, loyalty, and growth.

Your missions, if you accept them:

Support & Adoption: Guide customers in the use of the platform, conducting demos of new modules and features to ensure full software adoption.
Customer Loyalty: Build long-term relationships through regular strategic meetings and travel to meet customers on-site.
Growth & Expansion: Identify new needs and business opportunities (upsell/cross-sell), draft SOWs and estimates, and lead proactive contract renewals.
Advocacy & Feedback: Collect feedback for Product/R&D teams and partner with Marketing to share success stories and client testimonials.
Operational Excellence: Monitor customer requests, keep CRM data up to date, and contribute to the continuous improvement of CSM tools and processes.

What we are looking for:

Education & Experience: 3-4 years of experience as a CSM in a B2B Tech/SaaS environment. Experience in the retail sector is a significant plus.
Technical Expertise: Proficiency in CRM tools, capability to perform technical product demos, and ease in coordinating with Product/Development teams.
Soft Skills: Proactive, excellent communication and organizational skills, and a strong ability to work effectively with diverse teams.
Languages: Professional fluency in English is mandatory. Fluency in Italian and/or French is a strong bonus.
Location: Readiness to commute to our London office.

Why join us?

Human-sized structure: Your expertise has a direct and visible impact on the final product.
Freedom & Balance: Remote work, flexible hours, and transparent communication.
Team Life: Sports, yoga, afterworks... all within a healthy and supportive atmosphere.

What we offer:

Salary Package: Fixed salary plus bonuses based on collective and individual objectives.
Benefits & Flexibility: Generous remote work policy, flexible paid leave.
Ergonomic Equipment: PC, dual monitors, mouse, headset… everything you need to work comfortably.
Professional Development: An HR team dedicated to the growth and well-being of all OneStockers.
An inclusive corporate culture that values diversity and encourages every talent to thrive.

Recruitment Process

At OneStock, we value your time and commitment. Our process is simple:

HR Interview to assess your alignment with our values and your motivation.
Manager Interview to evaluate your technical skills and fit for the role.
Technical Test to analyze your expertise and ability to solve complex problems.
Final Interview to assess your potential to grow and succeed within the team and the company.

We’re waiting for you! Apply now and become a key player in transforming the retail industry. 🤩