Technical Helpdesk Engineer
Summary
the pitchJoin MSX International, a leading automotive support company, as a Technical Helpdesk Engineer. In this role, you will provide technical guidance and support to our approved retailer network and independent repairers. You will also record data, analyze vehicle case histories, and respond to inquiries via phone and email. The ideal candidate will have a minimum of 2 years of technical experience in a franchised dealership, excellent automotive knowledge, and strong communication skills. Enjoy a competitive salary, 25 days of annual leave, and opportunities for career advancement.
Role
posted by companyCompany Description
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.
Job Description
The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network, independent repairers. In addition, the Technical Helpdesk Engineer will:
- record data into the computer system
- provide vehicle and concern detail about cases
- identify and report on vehicle case histories, trends, and analysis
- deal with and respond to telephone calls and emails