Credit Controller - French & German Speaking (1 yr FTC)
Summary
the pitchJoin Quadient, a company dedicated to supporting businesses in their digital transformation and growth journey. As a Credit Controller, you will be responsible for managing an assigned portion of the Sales Ledgers, ensuring timely collection of outstanding debts, and providing excellent customer service. This remote position requires fluency in French, German, and English, as well as experience in credit control and excellent communication skills.
Role
posted by companyCompany Description
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job Description
The administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. To support credit controllers with ledger management and support in resolving escalations. To be the lead with complex debt and managing external processes. Ensuring that amounts owed to Quadient Limited and Quadient Finance are collected in a timely fashion. (Targets agreed locally) Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed.
This role is offered on a remote basis.
About the Role
- Collection of outstanding debt by telephone and email
- Manage the collection of debts and their status.
- Maintain an up to date and accurate record of query status.
- Maintain all contact information within the core business systems that need resolving.
- To attend meetings with sales and other departments to minimise customer disputes.
- To process any credit held orders and contact sales/customers where necessary.
- To support in the preparation of accounts for litigation where problems exist at an early stage.
- To carry out other tasks as requested by the Company Management team.
- To mentor / support Credit Controllers as a first point of contact
- To manage all disputes and issues relating to allocated ledgers
- To be the lead on customer escalation calls to be the main liaison with external vendors – (Agency etc…)
- To contribute to the creation, implementation and training of Process and Procedures
- To support additional projects
- Ensure all processes and procedures are documented, trained, and being followed.
- To support other key areas within the business.
- To support in the creation of reports and confident to share with key stakeholders.
Key responsibilities
- Collection of outstanding debt by telephone and email, managing the collection of debts and their status.
- Maintaining an up-to-date and accurate record of query status, and attending meetings with sales and other departments to minimize customer disputes.
- Mentoring and supporting Credit Controllers as a first point of contact, managing all disputes and issues relating to allocated ledgers.