This position is no longer accepting applications.
The application deadline was 10 June 2026 at 1:01 am.
source · wttj·req · jb_64b62e6d25·listed 2mo ago

Customer Success Manager (CSM) - Finance/Fintech - UK

Spendesk·London, England, United Kingdom·Hybrid·Full-time
match locked
Sourced listing · wttjNo salary disclosedClosed
Posted
9 May 2026
via wttj
Type
Full-time
Arrangement
Hybrid
United Kingdom
Deadline
10 June 2026
closed
compensation · not disclosed
Salary not shared
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Summary

the pitch

Join Spendesk, an AI-powered spend management and procurement platform. As a Customer Success Manager, you will guide customers towards optimal usage of Spendesk, ensuring retention, satisfaction, and expansion. You will develop strong relationships with users and decision-makers, advise on best practices, and maintain high customer satisfaction. Internally, you will be the voice of the customer to product and marketing teams, provide feedback for product improvements, and collaborate with sales and marketing teams.

Role

posted by company

Join Spendesk, an AI-powered spend management and procurement platform. As a Customer Success Manager, you will guide customers towards optimal usage of Spendesk, ensuring retention, satisfaction, and expansion. You will develop strong relationships with users and decision-makers, advise on best practices, and maintain high customer satisfaction. Internally, you will be the voice of the customer to product and marketing teams, provide feedback for product improvements, and collaborate with sales and marketing teams.

Key responsibilities

  • Establish and maintain strong relationships with customers, providing guidance on best practices and optimization strategies.
  • Act as the voice of the customer to internal teams, providing feedback for product improvements and supporting the launch of new features.
  • Monitor customer satisfaction and retention metrics, proactively addressing any issues to mitigate churn risk.