Customer Success Manager (CSM) - Finance/Fintech - UK

Join Spendesk, an AI-powered spend management and procurement platform. As a Customer Success Manager, you will guide customers towards optimal usage of Spendesk, ensuring retention, satisfaction, and expansion. You will develop strong relationships with users and decision-makers, advise on best practices, and maintain high customer satisfaction. Internally, you will be the voice of the customer to product and marketing teams, provide feedback for product improvements, and collaborate with sales and marketing teams.

Key responsibilities

• Establish and maintain strong relationships with customers, providing guidance on best practices and optimization strategies.
• Act as the voice of the customer to internal teams, providing feedback for product improvements and supporting the launch of new features.
• Monitor customer satisfaction and retention metrics, proactively addressing any issues to mitigate churn risk.