Automotive Warranty Solution Analyst

• High level of competence using Microsoft Office (primarily Excel/PowerPoint).
• Strong analytical and problem-solving capabilities and a high degree of initiative and creativity.
• Ability to understand large amounts of data and identify trends.
• Excellent communication skills (written and oral).
• Ability to be assertive.
• An ability to think clearly and accurately when under pressure.
• Knowledge of Reporting tools and building reports in Power BI.
• Experience of working with SAP.
• High level of cultural understanding across all markets as customer expectations varies between regions.
• Able to work on their own, under pressure and prioritise workload.
• Understanding of global Service, Parts and Warranty processes both internally and in the dealer network.
• Experience of working in an Aftersales Service Environment.
• Proven experience of data analysis and identifying trends.
• A sound knowledge of automotive vehicles and components.
• Proven experience of presenting feedback to varied levels of management and business area.

Additional Information

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• 25 days annual leave entitlement (plus bank holidays)
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Car Salary Exchange Scheme

Working pattern and location

• 40 Hours per week
• Monday-Friday
• Location: Bognor Regis

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

Key responsibilities

• Liaise between the manufacturing plant and engineering departments on field quality topics to support with development of solutions leading to a reduction in warranty costs.
• Ensure customer safety and product liability issues are communicated and escalated to the quality departments, engineering and manufacturing plant, ensuring customer protection.
• Design, produce, maintain, and evolve reports, drawing on a variety of data sources specifically using PowerBI as the reporting tool of choice.