Director of Product & Strategy, CXM Flex

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Quadient Digital powers mission‑critical customer communications for some of the world’s largest enterprises. Our Inspire suite of products helps organizations design, orchestrate, and deliver personalized, compliant communications across digital and physical channels. Trusted by global banks, insurers, healthcare providers, and public institutions, Quadient enables companies to transform complex regulatory communications into meaningful customer experiences. Our on‑premise Inspire deployment (CXM Flex) continues to serve a strategic base of enterprise customers with demanding security, sovereignty, and operational requirements. 

Job Description

The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient’s on‑premise, self‑hosted, and managed service Inspire portfolio (CXM Flex). Reporting to the SVP of Product, this leader is accountable for sustaining and modernizing a strategically important install base of enterprise customers — banks, insurers, healthcare providers, and public sector institutions — with demanding security, sovereignty, and operational requirements. 

This is a high‑impact role at the intersection of mature platform stewardship and modernization. This leader will lead a small, focused Product Management team, partner closely with R&D, Customer Success, Professional Services, and Sales, and play a central role in shaping cloud migration paths, hybrid deployment models, and AI‑enabled capabilities for customers who run Inspire in their own data centers. 

Strategic Responsibilities 

• Define and communicate the long‑term product vision for Quadient’s on‑premise and customer‑hosted Inspire portfolio. 
• Own a clear multi‑year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well‑defined migration paths to CXM SaaS (Evolve). 
• Translate enterprise customer requirements — security, data sovereignty, regulatory residency, air‑gapped environments, FIPS/FedRAMP‑adjacent expectations — into differentiated product capabilities. 
• Define the position and roadmap for AI‑enabled capabilities in on‑premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance. 
• Monitor competitive dynamics in the CCM/CXM on‑premise market and position Quadient for sustained leadership. 
• Represent Quadient’s on‑premise CXM strategy externally with strategic customers, partners, and industry analysts. 
• Lead M&A evaluations related to CXM 
• Own product P&L, with accountability for the financial outcomes of the portfolio. 

Product & Platform Leadership 

• Lead and develop the on‑premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities. 
• Partner with the CXM On‑Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story for customers on long‑running production versions. 
• Drive platform modernization initiatives — containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns — that work in both on‑premise and hybrid topologies. 
• Define and operationalize the migration narrative and tooling that helps on‑premise customers progress to CXM SaaS at their own pace. 
• Establish strong product management practices around backward compatibility, deprecation policy, and long‑term support commitments. 
• Integrate insights from Customer Success, Professional Services, and Support into product prioritization. 

Business & Market Impact 

• Protect and grow on‑premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals. 
• Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high‑confidence renewal motions. 
• Support enterprise sales engagements, strategic account expansions, and major RFP processes that require an on‑premise or hybrid deployment option. 
• Strengthen Quadient’s standing in analyst evaluations across the CCM and CXM categories, particularly for regulated and sovereignty‑sensitive segments.

Key responsibilities

• Traducir los requisitos de los clientes empresariales en capacidades de producto diferenciadas.