Technical Helpdesk Engineer Automotive 100% remote
Summary
the pitchJoin MSX International, a leading automotive support company, as a Technical Helpdesk Engineer. In this 100% remote role, you will tackle complex diagnostic repair cases, analyze root causes, and design lasting solutions. You will contribute to customer satisfaction, monitor repair success, review existing processes, communicate with retailer staff, and build relationships with retailers and customers. This is a fantastic opportunity for experienced automotive technical engineers with a passion for cars and delivering exceptional customer experience.
Role
posted by companyThis is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.
This role is made for you if you…
- are trained and certified to ‘Master Technician’ status or equivalent
- have (electrical) diagnosis skills and experience
- have high voltage/EV experience (desirable)
- can investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely
- thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
- have a ‘can do attitude’
Additional Information
Working pattern and location:
- Full time (Monday – Friday)
- 100% work from home option possible
What we can offer you:
- Competitive Salary up to £34.000
- Company Laptop
- Pro Rata Retention Bonus
- Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Key responsibilities
- Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service.
- Following the repair process, monitoring success, analyzing and reporting on gaps, and advising on how to fill them.
- Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, and documenting complex technical issues.