Process Engineer

The Role:

• Fully understand the defined and practiced RFI & FCR processes, FCR KPIs & FCR Metrics
• Define and agree RFI KPIs & Metrics
• Implement RFI metrics reporting and communication
• Establish a RFI stakeholder group and chair regular accountability meetings explaining the metrics, progress against KPIs and maintaining an action log to improve performance
• Chair the FCR weekly stakeholder’s accountability meetings explaining the metrics, progress against KPIs and maintaining an action log to improve performance
• Provide a monthly status report (progress against KPIs) for RFIs & FCRs which is presented at the Technical Directorate senior management meeting
• Achieve RFI KPIs
• Achieve FCR KPIs
• Develop the high level FCR proposed process into a detailed process and gain agreement from business stakeholders
• Review the RFI process and produce an improved high level process with business stakeholders
• Develop the high level RFI proposed process into a detailed process and gain agreement from business stakeholders
• Update the RFI & FCR procedure, forms, register and metrics to align with the improved processes
• Produce an implementation plan for the RFI & FCR improvements
• Gain IMS agreement to the procedure and forms update and implementation plan
• Implement the implementation plan within the business
• Monitor and measure the business performance improvement as a result of the process improvement
• Provide the RFI & FCR process definition to the CALM team to tool up the processes
• Produce and provide a set of RFI & FCR requirements for the tool to achieve and gain agreement from the process owner
• Work with the CALM team and business stakeholders to ensure that the processes and requirements are achieved in the tool
• Along with the business stakeholders, test the tool when complete against the processes and requirements
• Provide evidence to the process owner that the process and requirements have been achieved and the processes in the tool can be deployed to the business
• Work with the CALM team to ensure the KPI’s and metrics can be reported upon with little human effort (press of a button)
• Work with the CALM team to deploy the tool within the business ensuring new starters and leavers are processed
• Review the effectiveness of the CALM deployment and make adjustments where required
• Produce a lessons learnt report detailing what went well and what didn’t go so well with recommendations for improvement for further process

Knowledge, Skills, Qualifications & Experience:

• Understanding of configuration management best practice
• Understanding, usage, implementation and improvement of RFI & FCR processes
• Understanding, usage, process implementation and deployment of a PLM (preferably Enovia)
• High levels of stakeholder engagement
• Great written and verbal communication skills
• Customer service
• Results and data driven
• Quality conscious
• Persistent
• Previous experience in the civil nuclear industry