Membership Developer

KEY RESPONSIBILITIES

Phoning & Membership Conversion

·      Conduct high-volume outbound daily calls to new and existing clients to convert memberships, renewals, and upgrades.

·      Take full ownership of day-to-day prospection and phoning performance, ensuring consistent follow-up, strong conversion rates, and high-quality client engagement.

·      Confidently promote all membership tiers (Member & VIP), identifying upgrade opportunities and closing sales over the phone.

·      During larger membership campaigns, lead and coordinate phoning activity, aligning supporting team members on scripts, targets, and best practice.

·      Maintain accurate call records and feedback to support campaign optimisation and reporting.

Membership Development & Growth

·      Grow the membership base by converting new and existing clients across all sales channels, with phone as the primary conversion channel, supported by on-site and online touchpoints.

·      Support membership loyalty, renewal, and re-engagement initiatives.

·      Work closely with showroom team to meet and exceed individual and team membership targets.

Showroom Experience & Operations

·      Promote Membership and VIP benefits on-site during strategic sales, supporting conversion and upgrade initiatives.

·      Support the training of other team members in collaboration with management.

·      Work closely with the Showroom Team to optimise membership promotion in the showroom.

Key responsibilities

• Conduct high-volume outbound daily calls to new and existing clients to convert memberships, renewals, and upgrades.
• Take full ownership of day-to-day prospection and phoning performance, ensuring consistent follow-up, strong conversion rates, and high-quality client engagement.
• Grow the membership base by converting new and existing clients across all sales channels, with phone as the primary conversion channel.