S
source · wttj·req · jb_f6c0e3b1bb·listed 4d ago
Senior Support Engineer
Snowflake·London, United Kingdom·Hybrid·Full-time
Sourced listing · wttjNo salary disclosed
compensation · not disclosed
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Summary
the pitchJoin Snowflake as a Senior Support Engineer, where you'll play a key role in redefining the future of work. You'll develop business relationships, provide global support, manage technical issues, and actively participate in global projects. The ideal candidate will have a minimum of 5 years of experience in IT infrastructure support, strong troubleshooting skills, and experience with various applications. Enjoy comprehensive health insurance, retirement plans, and a flexible work schedule.
Role
posted by company- To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work
- We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results
- You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact
- Minimum of 5 + years experience supporting information technology infrastructure
- Must be able to work a flexible schedule, including overtime and after-hours work
- Active Directory Administration
- Strong experience with Mac OS systems at the user level
- Experience administering small-size corporate server rooms
- Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
- Minimum of 2 years experience providing executive-level support
- Office 365 Administration
- Experience with change control policies and procedures
- Google Administration
- Jamf Administration
Key responsibilities
- Establish and maintain business relationships with other departments to ensure successful implementation and support of project efforts.
- Manage tickets within the ET Service Management Ticketing System (ServiceNow) and understand when to escalate priority issues.
- Develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support.