Technology Business Partner

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. 

Job Description

We're looking for a Technology Business Partner to play a pivotal role in enabling transformation across our Mail business. This is a highly visible leadership position that combines strategic business partnering, process transformation, people leadership, and technology alignment.

As Technology Business Partner, you will act as the key bridge between business and technology, partnering with stakeholders across the Mail organization to translate strategic objectives into scalable processes, prioritized initiatives, and measurable outcomes.

Leading a team of Process Enablement professionals and Business Analysts, you'll help shape the future operating model of the business while ensuring that technology investments, transformation activities, and business priorities remain aligned. 

This is an opportunity to influence change across a global organization, working with leaders in Marketing, HR, Service, R&D, and Technology while driving strategic transformation initiatives.

What You’ll Be Doing

Strategic Business Partnering

• Build trusted relationships with senior business leaders across the Mail organization.
• Translate business strategy into prioritized transformation, technology, and process roadmaps.
• Facilitate strategic planning, roadmap discussions, and business reviews.
• Act as the voice of the business while ensuring alignment with technology and operational priorities. 

Process Transformation & Business Enablement

• Lead process design activities that support the Mail strategic roadmap.
• Oversee current-state and future-state process assessments, gap analysis, and transformation planning.
• Drive continuous improvement initiatives across complex business functions.
• Ensure business requirements and solution designs align with strategic objectives and operating models. 

Leadership & Team Development

• Lead, develop, and coach a team of Business Analysts and Process Enablement professionals.
• Set team priorities, manage capacity, and allocate resources across a portfolio of initiatives.
• Build capability within the team and support professional growth and succession planning.
• Foster a culture of collaboration, accountability, and continuous improvement. 

Business & Technology Alignment

• Serve as the primary liaison between business stakeholders and technology teams.
• Support agile delivery practices, product development, and DevOps-driven ways of working.
• Collaborate with architecture, infrastructure, data, and digital teams to ensure solutions are scalable and effective.
• Influence outcomes across teams and functions, often without direct authority.

Key responsibilities

• Establishing and maintaining trusted relationships with senior business leaders across the Mail organization, translating business strategy into prioritized transformation and technology roadmaps.
• Leading process design activities that support the Mail strategic roadmap, overseeing current-state and future-state process assessments, gap analysis, and transformation planning.
• Leading, developing, and coaching a team of Business Analysts and Process Enablement professionals, setting team priorities, managing capacity, and allocating resources across a portfolio of initiatives.