Assistant Store Manager (m/f) - Permanent Contract

You will join the Retail team and report to our Retail Director.

RESPONSABILITIES :

1. STORE MANAGEMENT & OPERATIONS

• Comply with the procedures and strategy set by management
• Ensure an exceptional customer experience while following the sales steps
• Manage the various service providers working in the store
• Propose and implement commercial activations to exceed targets
• Uphold and guarantee the brand image
• Train and support the team (sales pitch, procedures, collections, materials…)
• Ensure the highest standards for store appearance (VM, uniforms…)
• Maintain the upkeep and cleanliness of the sales floor and staff areas

2. BUSINESS & PERFORMANCE MANAGEMENT

• Track commercial and financial KPIs
• Master the store’s P&L and stick to budgets
• Proactively put action plans in place to hit and exceed targets
• Handle bank deposits
• Deliver a weekly report and define an action plan to optimize performance

3. PEOPLE & HR MANAGEMENT

• Manage the team and adapt according to business needs
• Ensure proper team organization to prevent under or overstaffing (leave approvals, temporary staff…)
• Identify hiring needs and report them to HR
• Conduct recruitment interviews, onboarding, and offboarding alongside HR
• Submit payroll variables in line with company deadlines
• Create and optimize staff schedules
• Set up monthly check-ins with each team member and maintain tracking
• Define team and individual goals
• Conduct annual performance reviews within set deadlines
• Step in and alert HR in case of behavioral issues

4. INVENTORY & STOCK CONTROL

• Guarantee efficient stock management, delivery schedules, and smooth product rotation
• Oversee cycle counts and rolling inventories
• Ensure smooth operations of the in-store kiosk (click & collect, repair services, hot stamping…)

5. LEADERSHIP & MANAGEMENT

• Value diversity
• Support creative energy
• Foster engagement
• Share enthusiasm
• Harness the power of the team