Service Delivery Manager
Summary
the pitchJoin the Woodland Trust, the UK's largest woodland conservation charity, as a Service Delivery Manager. In this role, you will manage and deliver a successful call centre/back office operational process, lead a successful team, and interpret the support services strategy to achieve departmental and campaign KPIs. You will also monitor service performance, recommend and implement system improvements, and attend the head office in Grantham, Lincolnshire four out of five days a week.
Role
posted by companyJoin the Woodland Trust, the UK's largest woodland conservation charity, as a Service Delivery Manager. In this role, you will manage and deliver a successful call centre/back office operational process, lead a successful team, and interpret the support services strategy to achieve departmental and campaign KPIs. You will also monitor service performance, recommend and implement system improvements, and attend the head office in Grantham, Lincolnshire four out of five days a week.
Key responsibilities
- Manage and deliver a successful call centre/back office operational process, ensuring financial goals, SLA's and quality metrics are achieved.
- Lead a successful team, supporting and training where required, and monitor and embed best practice across the team.
- Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPI's.