This position is no longer accepting applications.
The application deadline was 7 August 2026 at 1:01 am.
source · wttj·req · jb_46cb08bcca·listed 2mo ago

Service Delivery Manager

Woodland Trust·United Kingdom·Hybrid·Full-time
match locked
Sourced listing · wttjNo salary disclosedClosed
Posted
7 July 2026
via wttj
Type
Full-time
Arrangement
Hybrid
United Kingdom
Deadline
7 August 2026
closed
compensation · not disclosed
Salary not shared
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Summary

the pitch

Join the Woodland Trust, the UK's largest woodland conservation charity, as a Service Delivery Manager. In this role, you will manage and deliver a successful call centre/back office operational process, lead a successful team, and interpret the support services strategy to achieve departmental and campaign KPIs. You will also monitor service performance, recommend and implement system improvements, and attend the head office in Grantham, Lincolnshire four out of five days a week.

Role

posted by company

Join the Woodland Trust, the UK's largest woodland conservation charity, as a Service Delivery Manager. In this role, you will manage and deliver a successful call centre/back office operational process, lead a successful team, and interpret the support services strategy to achieve departmental and campaign KPIs. You will also monitor service performance, recommend and implement system improvements, and attend the head office in Grantham, Lincolnshire four out of five days a week.

Key responsibilities

  • Manage and deliver a successful call centre/back office operational process, ensuring financial goals, SLA's and quality metrics are achieved.
  • Lead a successful team, supporting and training where required, and monitor and embed best practice across the team.
  • Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPI's.