Business Development Manager - Strategic Accounts (Parcel Lockers)

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Quadient Parcel Lockers Division has a number of new career opportunities to join a new team dedicated to finding and securing host locations. You would be helping create a brand-new business, working within an exciting, fast-paced work environment, allowing you to make an immediate impact on our company. We are looking for someone who is positive, creative and above all else, self-starting. You are probably from the parcels or retail industry, highly tech-savvy, and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. This is an excellent opportunity to join a high performing sales team and further your career. This is a national role, so you can be based anywhere within the UK. There will be national travel involved, with a minimum of 3 days per week on the road with the others days at home.

Your role in our future

• Searching out for potential parcel locker locations and building strategic relationships with large organisations that are responsible for those spaces – the ‘Hosts’.
• They might be large retail stores chains (100+), business parks, property management companies, car park operators or other private sector businesses.  Or, they might be major public sector bodies such as City or Metropolitan Councils, national transport authorities, railway operators etc.  In fact, part of the role will be thinking laterally and identifying other amazing locations where lockers could be of benefit to the online shopping consumer.
• Checking locations for suitability such as likely footfall, access and parking, ability to connect to services (internet and power) and security and safety.
• Once a parcel locker location has been identified, reach a commercial agreement with the Host organisation and coordinate with the Quadient Onboarding team and the Quadient installation team to support with an efficient well communicated installation of the Parcel Locker Solution.
• Negotiating a commercial agreement which might include presenting a contract and negotiating the compensation to the Host for the use of the site – either a per parcel payment or sometimes a rental payment.  It may also include securing planning and/or other permissions for the installation.
• You will be main point of contact for a property management team to ensure they are prepared for the installation of the locker system, have communicated with all appropriate parties and ready to go live once installed
• Responsible for the successful post onboarding and ongoing relationship with each Location Host company or body for Parcel Pending by Quadient
• Proactively contact property Host teams to ensure everything is functioning properly for all things Parcel Pending by Quadient
• You will review usage dashboard data and create reports regularly to feedback the solution successes to Host management teams and support Quadient Managers with communication to C-Suite management teams as and when required
• Record details and all actions taken for the account within Salesforce CRM
• Communicate and coordinate with Quadient internal departments
• Find ways to create efficiency for the Location Finder role and implement new processes
• Create a great Customer Satisfaction that promotes new leads and work with the Business Development Manager to deliver new opportunities.
• Perform other duties as required to support the success of Parcel Pending by Quadient

Key responsibilities

• Identifying and establishing strategic relationships with potential parcel locker locations, including large retail chains and public sector bodies.
• Negotiating commercial agreements with host organizations, coordinating with internal teams to ensure successful installation and onboarding of parcel locker solutions.
• Maintaining ongoing relationships with host organizations, proactively addressing any issues, and providing regular reports on usage and success.