Sales Excellence Manager M/f/d

Why join the Sales department?

Each relationship with our customers is much more than a simple collaboration: it’s a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you’ll be a key player in our success. You’ll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It’s a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you’ll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!

As a Sales Excellence Manager M/F/D you will report to the Marketing & Sales Managing Director - Senior Director West in the Sales based in Telford for a Permanent contract.

What you will do?

• Drive commercial performance by optimising sales processes, strengthening sales capabilities and ensuring operational discipline across Sales and Customer Care teams.
• Support the definition and execution of the sales strategy, including leading the annual sales planning cycle in line with Group principles.
• Monitor sales and customer performance, develop KPIs and dashboards, and drive corrective actions through data-driven insights.
• Improve end-to-end sales processes and champion CRM adoption, governance and best-practice methodologies (pipeline, forecasting, account planning).
• Build sales capabilities through training, onboarding programmes, playbooks and tools, in close partnership with Sales leaders and HR.
• Act as a key cross-functional partner (Marketing, Finance, Operations) and contribute to continuous improvement, innovation and Group Sales Excellence initiatives.

• You have proven experience in Sales Operations, Sales Excellence, Commercial Management or similar roles.
• You bring strong analytical skills, with the ability to turn complex data into clear insights and concrete actions.
• You are proficient with CRM systems, Power BI tools and Excel.
• You demonstrate excellent communication, stakeholder management and project leadership skills.
• You are able to influence without authority and drive change in a fast-paced, cross-functional environment.
• You combine a strategic and commercial mindset with a process-oriented, data-driven and digital approach, and strong coaching skills.

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group’s awarded Hi University.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

Key responsibilities

• Driving commercial performance by optimizing sales processes, strengthening sales capabilities, and ensuring operational discipline across Sales and Customer Care teams.
• Supporting the definition and execution of the sales strategy, including leading the annual sales planning cycle in line with Group principles.
• Monitoring sales and customer performance, developing KPIs and dashboards, and driving corrective actions through data-driven insights.