Automotive Operations Specialist
Summary
the pitchJoin MSX International, a global leader in automotive operations. As an Operations Specialist, you will evaluate dealer operations, identify inefficiencies, and recommend performance improvements. You will coach and mentor dealer staff, monitor progress, and track key performance metrics. This role requires proven experience in dealer or aftermarket automotive service operations, strong coaching and mentoring skills, and the ability to travel to dealer locations.
Role
posted by companyProven experience in dealer or aftermarket automotive service operations.
Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.
Excellent analytical skills to evaluate performance metrics and identify areas for improvement.
Strong communication and interpersonal skills to build effective relationships with dealer staff and management.
Ability to travel to dealer locations for on-site support and evaluations.
Knowledge of dealer fixed operations and business objectives.
Experience implementing customer service best practices and sales techniques.
Ability to work independently and manage multiple priorities.
Ability to leverage relationships to identify and sell the business case for change.
Analyzing data from dealer financials and operational assessments to establish improvement action plans.
Demonstrated proficiency with PC applications in a Windows environment.
Ability to influence the sales personnel and technicians in the training processes and monitor the results.
Bachelor's Degree (preferred)
Additional Information
80% Travel required
Overnight travel required
Have the ability to accommodate working from home office or remote location equally
You will receive ongoing support, coaching, and development from Regional and Market Team Leaders to ensure your success
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Key responsibilities
- Evaluar las operaciones actuales del concesionario para identificar ineficiencias y oportunidades de mejora en el rendimiento.
- Monitorear el progreso del concesionario, documentar las acciones tomadas y proporcionar recomendaciones basadas en las visitas de apoyo en el sitio.