Customer Support Executive (m/f/d)

Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company? We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector.

• Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom

• Effective Problem Solving: You troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction

• Customer Advocacy: You act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements

• Operational Excellence: You maintain accurate records and follow guidelines while identifying opportunities to optimize team processes

• Knowledge & Growth: You contribute to self-service resources and support senior management with strategic operational projects

Your training goal for your first 6 months

• Performance Excellence: You consistently meet the specific KPIs defined for your role, ensuring high standards of service and efficiency

• Tool & Process Knowledge: You are proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes

• Network & Collaboration: You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach

The equipment we provide

• Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process

• Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve

• Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK

• Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year

• Compensation: Starting salary between £25,000 and £28,000, reviewed annually in line with your performance

• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform

• Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul’s Cathedral that has its own on-site gym

• Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday

• Discounts: Get a variety of great discounted offers, from fashion to leisure, through

• our employee benefits portal

• Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks

• Additional private health insurance: Support employees’ long-term health and security.

Key responsibilities

• Provide professional and empathetic assistance to customers via email, phone, and chat, utilizing tools like Zendesk or Intercom.
• Troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction.
• Act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements.