This position is no longer accepting applications.
The application deadline was 22 July 2026 at 1:01 am.
source · wttj·req · jb_ffecaeda11·listed 3mo ago

Customer Happiness Manager - Remote Anywhere

Reedsy·London, England, United Kingdom·Remote·Full-time
match locked
Sourced listing · wttjSalary disclosedClosed
Posted
20 June 2026
via wttj
Type
Full-time
Arrangement
Remote
United Kingdom
Deadline
22 July 2026
closed
compensation · disclosed
$25,000 — $45,000
source · wttj

Summary

the pitch

Join Reedsy, a marketplace for authors and publishing professionals. As a Customer Happiness Manager, you will provide support to users, review projects, build customer funnels, maintain the FAQ, suggest product features, and contribute to maintaining a high NPS. You should have 5+ years of customer support experience, a great understanding of onboarding and conversion rate optimization techniques, and strong writing skills.