DC IT/Run Technician (m/f/x)

DC IT/Run Technician (m/f/x)

Within your #OneTeam

As an IT Technician in the RUN Team, you will provide Level 1 support to datacenter operations, internal teams, and customers. You will play a key role in maintaining, troubleshooting, and upgrading server hardware while ensuring high availability and performance across the infrastructure.

You will be joining a team that is responsible to what happens after the customer clicks “buy”.

You will work in a shift-based, 24/7 environment, reporting to a Team Leader and collaborating with international teams.

Your main responsibilities

Datacenter Operations & Support

• Provide first-line support for server and datacenter infrastructure, ensuring systems meet KPIs and SLAs
• Install, assemble, upgrade, and decommission servers
• Optimize rack space and ensure proper setup of hardware
• Connect and manage power and network cabling according to standards
• Maintain accurate asset inventory and stock records

Maintenance & Incident Management

• Troubleshoot, diagnose, and repair faulty or degraded servers
• Take a proactive approach to identifying and resolving hardware issues
• Perform server upgrades for customers, including component replacements and improvements
• Handle unracking, repair, and redeployment of undelivered or defective servers
• Respond to monitoring alerts and operational tickets
• Replace failed components and ensure systems are fully operational
• Escalate complex issues to Level 2 support when required

Datacenter Infrastructure & Continuous Improvement

• Maintain and troubleshoot rack and cabling systems
• Contribute to datacenter setup and infrastructure improvements
• Support technical projects and operational initiatives
• Ensure compliance with health, safety, and regulatory standards
• Drive continuous improvement in processes and service quality

Teamwork & Communication

• Collaborate with 24/7 operational teams across sites
• Share updates and provide reporting to the Team Leader
• Maintain strong internal and customer relationships
• Communicate technical issues clearly and effectively

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Required Qualifications

• Proven hands-on experience with server hardware troubleshooting, diagnostics, and repair
• Strong ability to proactively identify, resolve, and prevent issues on faulty or degraded servers
• Experience performing server upgrades for customers (component replacement, hardware improvements, firmware updates)
• Practical experience with unracking/decommissioning servers, repairing undelivered or defective equipment, and preparing hardware for redeployment
• Experience managing asset inventory and stock, including tracking and organizing spare parts
• Solid understanding of datacenter operations, including rack organization, cabling, and hardware lifecycle management
• Strong problem-solving skills with a hands-on, solution-oriented mindset
• Ability to work in a 24/7 shift environment (including weekends and holidays)
• Physically capable of working in a datacenter environment (rack installation, lifting equipment, cabling, etc.)

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or relevant hardware certifications
• Experience in large-scale datacenter or infrastructure environments
• Familiarity with cloud infrastructure and high-availability systems
• Experience working in fast-paced, customer-focused environments

Key Skills

• Strong interest in IT hardware and infrastructure
• Organized with the ability to prioritize tasks effectively
• Attention to detail and a proactive, solution-oriented mindset
• Autonomous, adaptable, and reliable
• Strong communication and teamwork skills
• Customer-focused with a commitment to service quality

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