Fleet Aftermarket Business Manager
Summary
the pitchJoin MSX International, a global leader in providing tailored solutions and services to the automotive industry. As a Fleet Aftermarket Business Manager, you will play a vital role in supporting fleet customer satisfaction, driving service growth, and increasing parts sales. You will work closely with fleet sales and FCSD, and have the opportunity to make a significant impact on the business.
Role
posted by company- Minimum 3 years automotive aftersales experience
- Customer focused with the ability to develop strong relationships
- Drive for results / Self-starter with the ability to remain focused and pursue issues to a resolution
- Good communicator with competent written, verbal and particularly presentation skills
- Excellent organisational skills, ability to deal with a variety of competing tasks simultaneously
- Ability to work both independently and as part of a team.
- Comfortable working under pressure to manage key deliverables against hard deadlines
- Ford product, technical and warranty knowledge an advantage
- Competent use of Microsoft Office suite
- A current and valid full driving license is essential
Additional Information
Working pattern and location:
- Full time (Monday – Friday)
- Based within commuting distance to Ford Dunton, Basildon, Essex
- Hybrid working with Minimum 2 Days in office
- Some travel within UK may be required including overnight (Fully Expensed)
What we can offer you:
- Competitive Salary: up to £42,500 depending on experience
- Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Key responsibilities
- Support fleet sales in delivering speedy resolutions to aftermarket concerns and systemic issues raised by fleet customers.
- Identify and exploit opportunities for parts sales growth and Authorised Repairer service growth where possible.
- Support assigned service growth fleets to achieve their service growth objectives.