V
source · wttj·req · jb_d26fc6a782·listed 5h ago
Customer Experience Agent (Multichannel)
Vintage Cash Cow·Leeds, United Kingdom·Hybrid·Full-time
Sourced listing · wttjSalary disclosed
compensation · disclosed
£26,000 — £26,000
source · wttj
Summary
the pitchJoin our Customer Experience Team at Vintage.com, where you'll play a crucial role in providing exceptional support to our customers throughout their journey with us. As a Multichannel Customer Experience Agent, you'll manage customer conversations across various channels, including phone, email, webchat, and other digital platforms. Your goal will be to ensure that customers receive clear, accurate, and helpful support, while also identifying opportunities for process improvement.
Role
posted by company- Clear and confident written and verbal communication skills, with the ability to adapt your tone and approach to different customers and situations
- Confidence learning and using different digital systems and platforms
- No specific qualification is required. We care more about your customer-service experience, communication skills, judgement and ability to solve problems effectively
- Strong problem-solving skills and the confidence to investigate an issue before deciding the right next step
- The ability to manage several tasks or customer conversations while maintaining accuracy and service quality
- Strong organisation and attention to detail when managing customer information, actions and case notes
- A practical approach to customer service, with the willingness to take ownership and follow enquiries through to resolution
- Familiarity with CRM, customer-service or case-management systems
- Experience working in a customer-facing role where you have supported customers directly
- Confidence working with colleagues across different teams to find answers and solve customer problems
- The ability to remain calm, respectful and customer-focused when handling complaints, difficult conversations or unexpected situations
- Experience handling complaints or using de-escalation and conflict-resolution techniques
- Experience supporting customers across more than one contact channel, such as phone, email and webchat
- Experience working within a consumer-facing, retail, e-commerce or re-commerce business
- Experience working within a contact centre or multichannel Customer Experience environment