Technical Operations Lead

• This role is ideal for someone who thrives in dynamic, high-growth environments and has proven experience translating complex technical strategies into actionable field operations in safety-critical, high-complexity systems
• Strong problem-solving skills and comfort working in ambiguous, rapidly evolving environments with competing priorities
• Demonstrable' experience in technical program management or operations roles at the intersection of R&D, product development, and field testing in high-complexity environments (e.g., autonomous systems, robotics, aerospace, or advanced mobility)
• Strong written, verbal, and visual communication skills with experience creating technical documentation, SOPs, and stakeholder presentations
• Deep experience with test planning, operational readiness frameworks, and structured feedback loops between field operations and technical development teams
• Experience supporting or operating within customer/OEM partnership programs (e.g., automotive, robotics, or other regulated/safety-critical partners), including managing milestone delivery, stakeholder expectations, and on-site execution under real-world constraints
• Proven track record of managing programs, demonstrations, or operations that require tight coordination between technical development teams and operational execution
• Ability to travel internationally up to 30% of the time to support on-site program coordination across testing regions
• Proven ability to influence across teams and functions, including remote and international stakeholders in fast-paced technology environments
• Strong facilitation and stakeholder management skills: able to lead cross-functional workshops and coordinate between Engineering, Science, Product, and Operations teams effectively
• Experience supporting scaling in global, distributed teams with complex technical dependencies
• Experience with data analysis and performance tracking; able to build or interpret dashboards, identify operational bottlenecks, and quantify program improvements
• Background in process improvement methodologies (Lean, Six Sigma) or operational excellence frameworks
• Strong exposure to OEM partnership programs and customer delivery, including automotive testing/validation protocols, acceptance-style testing, demo readiness, and handling program escalations and fast-turn issue resolution
• Familiarity with vehicle commissioning processes, fleet management systems, or automotive safety protocols
• Experience in autonomous vehicles, advanced driver assistance systems, or field robotics operations
• Comfortable with project management tools such as Confluence, Asana/Jira, or equivalent, and experience implementing operational tracking systems
• We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply

Key responsibilities

• Lead critical testing, demonstration, and validation programs across global operations, ensuring structured feedback loops between field operations and development teams.
• Convert high-level program plans into clear, actionable on-road plans in partnership with Fleet Operations leadership, ensuring alignment on scheduling, safety, and operational feasibility.
• Act as the connective tissue between model developers, researchers, product teams, and operations, ensuring two-way visibility and structured feedback loops that drive faster iteration on features, releases, and model performance.