Aftersales Excellence Coach (Southern England)

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

MSX International is looking for a high-performing Aftersales Coach, to support our client’s dealerships improvement in the UK. Majority of the work is South of England.

The Role

To work with Aftersales businesses within the Audi UK Network to support improvements across several key performance indicators.

The Aftersales Excellence Coach will:

• Deliver improvements in Aftersales Key Performance Indicators
• Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques in:
  • Customer Satisfaction
  • Customer preparation and Technical Pre Plan
  • EVHC
  • Workshop Productivity
  • Team working and communication.
  • Process improvement and quality management.
  • Quality control processes and analysis
  • Facilitating sustainable solutions and continuous improvement
• Ensure service levels are delivered by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
• Build a close working relationship with Audi UK Area Teams

Key responsibilities

• Deliver improvements in Aftersales Key Performance Indicators by engaging with Managers and Aftersales Teams.
• Root cause areas of underperformance, agree action plans and coach improved techniques in various aspects of aftersales.
• Build a close working relationship with Audi UK Area Teams to ensure service levels are delivered.