Agent Support Assistant
Summary
the pitchJoin iad UK, a leading platform for self-employed estate agents. As an Agent Support Assistant, you will play a crucial role in the onboarding process of new agents, ensuring compliance and providing administrative support. You will work closely with the Agent Support team and the wider department to ensure a smooth onboarding experience. This is a full-time position based in Little Hadham, with opportunities for career advancement and professional development.
Role
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About iad UK
iad UK is the home for self-employed estate agents, offering them the autonomy, flexibility, and earning potential they need to thrive in today's dynamic market. With a customer-first approach, we aim to provide our agents with the best possible platform to deliver high-quality service to their clients. Our culture is supportive, innovative, and centred on growth and excellence.
Job Description
Role Overview
We are seeking an organised and detail-oriented Agent Support Assistant to join our team. This key role will support the onboarding process of new self-employed estate agents, ensuring compliance and assisting them as they embark on their journey with iad UK. Working closely within the established Agent Support department, you’ll be at the heart of helping new agents feel prepared and equipped for success.
Key Responsibilities
- Onboarding New Agents: Guide new agents through the onboarding process, ensuring all necessary compliance checks are completed, and documentation is in place. This includes coordinating with various teams to ensure new agents have the required contracts, access to training, and are introduced to essential resources.
- Administrative Support: Handle various administrative tasks, including documentation processing, scheduling of various tasks/activities, and ensuring agents are fully set up with access to required tools and resources such as CRM systems, marketing materials, and company platforms.
- Onboarding Compliance: Ensure agents are compliant with industry regulations before launching.
- Team Collaboration: Work alongside the Agent Support Team and the wider department to ensure a smooth and efficient onboarding experience. Participate in regular team meetings to discuss onboarding strategies, agent feedback, and process improvements.
- Agent Support: Provide ongoing administrative support to agents as they settle into the business. This includes responding to inquiries, processing leads through the CRM and troubleshooting issues with systems or processes.